Privacy Notice

Quinta Serenidad, located in Congregación Morelos, Misantla, Veracruz, Mexico, is responsible for the processing of personal data you provide to request information, make a booking, hire experiences, or contact us.

For any privacy or personal data matter, you may contact us via WhatsApp at +52 235 107 8401.

We may collect name, phone/WhatsApp number, email address, stay dates, number of guests, booking preferences or notes, requested experiences, messages sent through chat or WhatsApp, and any information you voluntarily provide so we can respond to your request.

The site may also process basic technical data, such as IP address, browser type, language, visited pages, and usage data required for security, operation, measurement, and service improvement.

We do not request sensitive personal data by default. Please do not send sensitive information unless strictly necessary for a specific request.

We use your data to answer requests, check availability, manage bookings, follow up through WhatsApp, coordinate payments directly, prepare the stay, arrange experiences, provide guest support, send information related to your booking, and comply with legal or administrative obligations.

As secondary purposes, we may use contact data for satisfaction follow-up, service improvements, or communications related to Quinta Serenidad. You may ask us to stop using your data for these secondary purposes.

We may share data with technology providers, web hosting, database, communication tools, messaging, or operational support providers only when necessary to provide the service and under confidentiality obligations.

We may also disclose data to competent authorities when legally required. We do not sell personal data.

You may request access, rectification, cancellation, or opposition regarding the processing of your personal data, as well as withdraw consent or limit the use/disclosure of your data.

To exercise these rights, send a request via WhatsApp to +52 235 107 8401 including your name, contact method, the right you wish to exercise, and a clear description of your request. We may ask for additional information to verify your identity.

We keep data for as long as necessary to manage the guest relationship, bookings, administrative obligations, clarifications, or legal requirements.

We apply reasonable administrative, technical, and physical security measures to protect data against damage, loss, alteration, destruction, unauthorized use, access, or processing.

The site may use cookies or similar technologies required for operation, language, security, user experience, measurement, and service improvement. You may configure your browser to block or delete cookies, although some functions may be affected.

This notice may be modified to reflect legal, operational, or service changes. Any update will be available on this same page.